OUR PEOPLE
Violin I
Assistant Concertmaster
The Jessie Wyatt Ethridge Chair
The Richard and Joy Cook Chair
The Governor James B. Hunt, Jr. Chair
The Tom and Mary Mac Bradshaw Chair
The Phyllis (“Pat”) Conrad Wells Chair
The James C. Byrd and Family Chair
The Harvey At-Large Chair
The J. Felix Arnold Chair
Violin II
The Nancy Finch Wallace Chair
Assistant Principal
Viola
Principal
The Florence Spinks and Charles Jacob Cate and Alma Yondorf and Sylvan Hirschberg Chair
Assistant Principal
The J. Sidney Kirk Chair
The Samuel H. and Anne Latham Johnson Chair
Cello
Anonymously Endowed
The Nell Hirschberg Chair
The William Charles Rankin Chair
The Sara Wilson Hodgkins Chair
The Secretary of Cultural Resources Betty Ray McCain Chair
Double Bass
The Mark W. McClure Foundation Chair
The Harllee H. and Pauline G. Jobe Chair
The Dr. and Mrs. Preston H. Gada Chair
Flute
The Jack and Sing Boddie Chair
Piccolo
The Jean Dunn Williams Chair
Oboe
The Clarence and Alice Aycock Poe Chair
English Horn
The Bruce and Margaret King Chair
Clarinet
Bassoon
French Horn
The Roger Colson and Bobbi Lyon Hackett Chair
The James Marion Poyner Chair
The Mary Susan Kirk Fulghum Chair
Trumpet
Trombone
Assistant Principal
Assistant Principal
Bass Trombone
Anonymously Endowed
Tuba
Harp
Timpani
Percussion
Organ
The Albert and Susan Jenkins and Family Organ Chair
Library
Principal Orchestra Librarian
The Mary Colvert and Banks C. Talley Chair
Assistant Orchestra Librarian
*Acting position
**Leave of absence
Carlos Miguel Prieto, Music Director
The Maxine and Benjamin Swalin Chair
Carlos Miguel Prieto became Music Director of the North Carolina Symphony on July 1, 2023, at the beginning of the 2023/24 season. He first appeared with the Symphony as guest conductor in 2011 and has conducted symphonies, choral works, and works by living composers in Raleigh and around the state.
Carlos Miguel Prieto was born into a musical family of Spanish and French descent in Mexico City and is the foremost Mexican conductor of his generation. In 2006 he became Music Director of the Louisiana Philharmonic Orchestra, where his tenure concluded in May of 2023. He was Music Director of the Orquesta Sinfónica Nacional de México from 2007 to 2022, and in 2008 he was appointed Music Director of the Orquesta Sinfónica de Minería, which performs a series of summer programs in Mexico City.
Prieto is in great demand as a guest conductor with orchestras including The Cleveland Orchestra, Minnesota Orchestra, National Symphony Orchestra, Dallas Symphony Orchestra, Toronto Symphony Orchestra, and New World Symphony, and has enjoyed a particularly close and successful relationship with the Chicago Symphony Orchestra. Recent highlights include engagements with the London Philharmonic Orchestra, NDR Elbphilharmonie Orchestra, Frankfurt Radio Symphony, Royal Liverpool Philharmonic, and Spanish National Orchestra.
Since 2002, alongside Gustavo Dudamel, Prieto has conducted the Youth Orchestra of the Americas (YOA), which draws young musicians from the entire American continent. A staunch proponent of music education, Prieto served as Principal Conductor of the YOA from its inception until 2011 when he was appointed Music Director. In early 2010 he conducted the YOA alongside Valery Gergiev on the occasion of the 40th anniversary of the World Economic Forum at Carnegie Hall. In 2018 he conducted the orchestra on a tour of European summer festivals, which included performances at the Rheingau Musik Festival and Edinburgh International Festival as well as Hamburg’s Elbphilharmonie. He has also worked regularly with the National Youth Orchestra of Great Britain and the NYO2 in New York.
Prieto is renowned for championing Latin American music, as well as his dedication to new music. He has conducted over 100 world premieres of works by Mexican and American composers, many of which were commissioned by him. Prieto places equal importance on championing works by Black and African American composers such as Florence Price, Margaret Bonds, and Courtney Bryan, amongst others.
Prieto has an extensive discography that covers labels including Naxos and Sony. Recent Naxos recordings include Rachmaninoff Piano Concerto No. 2 & Études-tableaux Op. 33, with Boris Giltburg and the Royal Scottish National Orchestra, which won a 2018 Opus Klassik award and was listed as a Gramophone Critics’ Choice for 2017, and a recording of Korngold’s Violin Concerto with violinist Philippe Quint and the Orquesta Sinfónica de Minería, which received two Grammy nominations. His recording of the Elgar and Finzi Violin Concertos with Ning Feng was released on Channel Classics in November 2018.
Carlos Miguel Prieto was recognized by Musical America as the 2019 Conductor of the Year. A graduate of Princeton and Harvard universities, Prieto studied conducting with Jorge Mester, Enrique Diemecke, Charles Bruck, and Michael Jinbo.
Grant Llewellyn, Music Director Laureate
Grant Llewellyn served as North Carolina Symphony’s Music Director for sixteen seasons and now holds the title of Music Director Laureate.
Grant Llewellyn is renowned for his exceptional charisma, energy, and easy authority in music of all styles and periods. Concluding his tenure as Music Director of the Orchestre National de Bretagne (ONB) in 2023 after eight years, he finished the season with a spectacular concert at Festival de Saint Denis in Paris with Bryn Terfel and Carlos Núñez. He will return as guest conductor for the final concert of ONB’s 2023/24 season.
Llewellyn’s guest engagements have included the BBC Symphony Orchestra, Helsinki Philharmonic, Philharmonia Orchestra, Royal Philharmonic Orchestra, and Royal Scottish National Orchestra, among others. He has conducted widely across North America, most notably The Philadelphia Orchestra and the symphony orchestras of Atlanta, Boston, Houston, Milwaukee, Montreal, St. Louis, and Toronto.
During his time as Music Director of the Handel and Haydn Society, America’s leading period orchestra, Llewellyn gained a reputation as a formidable interpreter of music of the baroque and classical periods. An accomplished opera conductor, he has appeared at opera companies including the English National Opera, Opera North, and the Opera Theatre of Saint Louis.
Notable recordings with the North Carolina Symphony include American Spectrum, featuring 20th century works with the saxophonist Branford Marsalis, and Britten’s Cello Symphony and Prokofiev’s Sinfonia Concertante with the cellist Zuill Bailey.
Deeply committed and passionate about engaging young people with music, Llewellyn regularly leads education and outreach projects; in 2017 he led the first ever “relaxed” BBC Prom with the BBC National Orchestra of Wales, a concert specially designed for those with autism, sensory and communication impairments, and learning disabilities.
Born in Tenby, South Wales, Llewellyn won a Conducting Fellowship to the Tanglewood Music Center in Massachusetts in 1985, where he worked with Bernstein, Ozawa, Masur, and Previn
Michelle Di Russo, Associate Conductor
The Lucy Moore Ruffin Chair
Michelle Di Russo is Associate Conductor of the North Carolina Symphony where she is responsible for conducting the Symphony’s extensive statewide music education concerts. She has conducted UNC Health Summerfest performances, Young People’s Concerts, and Statewide Holiday Pops concerts with the Symphony. Recently Di Russo conducted the orchestra in statewide classical subscription performances and led the Symphony’s first Holiday Pops concert in Spanish in Raleigh.
A graceful and powerful force on the podium, Michelle Di Russo is known for her compelling interpretations, passionate musicality, and championing of contemporary music. She is an advocate for underrepresented artists and in 2020 co-founded the organization Girls Who Conduct to support younger generations of women and non-binary conductors in overcoming obstacles they face due to their gender.
Di Russo’s artistic journey began in her native country, Argentina, at the age of three with ballet lessons, followed by studies in voice and piano. She has acted on television and onstage. Di Russo holds multiple degrees in Orchestral Conducting from Pontifical Catholic University of Argentina, University of Kentucky (M.M.), and Arizona State University (D.M.A.). She is a Freeman Conducting Fellow in Chicago Sinfonietta’s prestigious Project Inclusion program and a recipient of the Concert Artists Guild’s Richard S. Weinert Award.
Previously, Di Russo served as Interim Director of Orchestras at Cornell University, Assistant Conductor for the Phoenix Youth Symphony Orchestra, cover conductor and assistant for The Phoenix Symphony and Arizona Musicfest, and as a conducting fellow at the Cortona Sessions for New Music in Italy. She has also acted as cover conductor for the Minnesota Orchestra, St. Louis Symphony Orchestra, San Diego Symphony, and the National Symphony Orchestra. In the summer of 2022, she served as the Joel Revzen Conducting Fellow at Festival Napa Valley.
North Carolina Symphony Society, Inc.
The Society Board is the governing, policy, and operating board of the Symphony Society. It secures financial resources, approves program goals, engages in strategic planning, and oversees budgets, continuing the Society’s mission to achieve the highest level of artistic quality and performance standards, and embracing the dual legacies of statewide service and music education.
Mr. Joe Bastian, Chair, Chapel Hill
Dr. Wm. Charles Helton, Vice Chair, Raleigh
Mr. Terry L. Stevens, Treasurer, Raleigh
Mr. David Haines, Assistant Treasurer, Cary
Ms. Rosemary Gill Kenyon, Secretary, Raleigh
Mr. Don Davis, Past Chair, Raleigh
Ms. Sandi M. A. Macdonald, President & CEO, Raleigh
Ms. Deborah M. Aiken, Wake Forest
Dr. Tim Altman**, Garner
Mr. Chip Anderson*, Raleigh
Ms. Stephanie Bass, Pittsboro
Dr. Trude R. Bate, Cary
Ms. Denise S. Bennett, Raleigh
Mr. Jud Bowman, Durham
Ms. Patty Briguglio, Holly Springs
The Honorable Roy Cooper*, Raleigh
Mr. Jeffrey A. Corbett, Raleigh
Dr. Roy Cromartie, Raleigh
Mr. Courtney Crowder, Raleigh
Mr. Jim Datin, Chapel Hill
Mr. Richard L. Daugherty, Raleigh
Mr. Keith Donahue**, Raleigh
Dr. Robert N. Eby, Chapel Hill
Mr. Michael Gering, Raleigh
Mrs. Elaine Bryant Hayes, Fayetteville
Ms. Kristen Hess, Raleigh
Mr. Richard E. Hinson, Chapel Hill
Mr. Kevin Howell**, Raleigh
Mr. L. Dwain Joyce*, Fayetteville
Mrs. Cecelia Eckert Kennedy, Apex
Dr. Robert Lacin, Raleigh
Mr. Mark Leithe, Raleigh
Rev. Dr. Christie Mabry, Raleigh
Ms. Dawn MacLaren, Raleigh
Mr. Robert MacNeill, Jr., Durham
Ms. Jane Marr**, Wilmington
Mr. Branford Marsalis, Durham
Mrs. Louise A. Miller, Raleigh
Ms. Ginger Minichiello*, Carthage
Mr. James Morgan, Raleigh
Ms. Lori O’Keefe, Wake Forest
Dr. Ramachandra P. Reddy, Cary
Ms. Donna Rhode, Cary
Mr. Jason Smith, Raleigh
Mrs. Tracey Fodor Smith, Farmville
Mr. David Sontag, Chapel Hill
Mrs. Linda J. Staunch*, New Bern
Mr. M. Gray Styers, Jr., Greensboro
Ms. Sandy Sully, Cary
Ms. Alison Trapp, Chapel Hill
The Honorable Catherine Truitt*, Cary
Mr. Dereck Whittenburg, Raleigh
Secretary D. Reid Wilson*, Raleigh
Mrs. Darliene S. Woolner, Cary
Mr. Tim Yull, Raleigh
*Ex Officio Member
**Governor’s Appointee
Lifetime Trustees
The Society and Foundation Boards gratefully recognize the individuals listed below as Lifetime Trustees for extraordinary involvement and leadership of the Symphony over a significant period of time.
Dr. Assad Meymandi – 2015 Inductee
Mr. Edward O. Woolner (deceased) – 2016 Inductee
Mrs. Florence Peacock – 2022 Inductee
North Carolina Symphony Foundation
The Foundation Board holds the permanent endowment of the Symphony, solicits additions to the endowment, safeguards and invests assets, and prudently expends funds for the exclusive use and benefit of the Symphony Society.
Mr. Chip Anderson, President, Raleigh
Col. Matt Segal, Treasurer, Cary
Ms. Dianne C. Sellers, Secretary, Raleigh
Ms. Catharine Biggs Arrowood, Raleigh
Mr. Joe Bastian*, Chapel Hill
Mr. Richard L. Daugherty, Raleigh
Dr. Wm. Charles Helton, Raleigh
Mr. Bill Hodges, Raleigh
Mr. D. S. (Steve) Hodges, Durham
Dr. Ted Kunstling, Raleigh
Mr. Robert Loweth, Wilmington
Dr. Emily Mann Peck, Raleigh
Ms. Ashley Matlock Perkinson, Raleigh
Dr. Shaler Stidham, Jr., Raleigh
Mr. Larry Wilson, Raleigh
*Ex Officio Member
North Carolina Symphony Chapter Boards
Craven County
Linda J. Staunch, President
Nancy Alexander
M.J. Bertsch
Susan Braaten
Dr. Jim Congleton
Tahira Copeland
Philip Evancho
Hannah B. French
Dr. Dwight Grady
Cille Griffith
John Haroldson
Drew Honeycutt
Christopher McCrudden
Champ Mitchell
Dr. Joe Overby
Luana Palimetakis
Lauren Quinn
Pat Rowlett
Karen M. Skipper
Dawn D. Staats
Cindy Turco
Cumberland County
Mr. L. Dwain Joyce, President
Mr. Worth Smith, Vice President
Mrs. Alisa Evans Debnam
Mr. Chima Enwere
Ms. Andretta Hales
Mrs. Elaine Bryant Hayes
Ms. Andrea Kelly
Ms. Ashley Martin
Mr. Calvin Mims
Mr. Alec Powers
Edgecombe County
Ann Warren, President
Nettie Williams, Vice President
Becky Johnson, Secretary
Joy Chafin
Doneva Chavis
Kerrie Clayton
Joshua Dumbleton
Ronnie Ellis
Anderson Ferrell
Carol Ferri
Eric Greene
Dr. Gregory McLeod
Johanna Owens
Nina Rountree
Angie Ruffin
Katie Schultz
Theresa Scott
Dave Sharpe
Suzanne Sharpe
Janet Spiers
Jessie Thorne
Joe White
Moore County
Ginger Minichiello, President
Deb Swanson, Secretary
Luke Arno
Chris Dunn*
Audrey Kessler
Greg Lundberg
Marie Riedesel
Elaine Sills
*Ex Officio Member
Onslow County
Earl Taylor, President
Val Darner, Vice-President
Lyndsay Russell, Secretary
Joli Brooks
Dr. Erin Chaney
Pat Collins
Bill Darner
Susan Edwards
Gloria Goodwin
Dr. Robert Kell
Vickie Kell
Korene Marsh
Marjorie Tredwell
TRUSTEE LISTS CURRENT AS OF SEPTEMBER 27, 2023
President’s Office
Sandi M.A. Macdonald – President & CEO
Stephen Thompson – Executive Assistant to the President & CEO
Artistic Operations
Donald Tippett – Vice President of Orchestra Operations
Samantha Gallup – Interim Personnel Manager
Hsing-I Ho – Director of Orchestra Personnel
Chris Moore – Stage Manager
José Muñiz – Artistic Coordinator
Bo Osborne – Production Manager
Kerry Smith – Assistant Vice President of Artistic Planning
Jason Spencer – Director of Education
Taylor Troyer – Assistant Orchestra Librarian
Stephanie Wilson – Principal Orchestra Librarian (The Mary Colvert and Banks C. Talley Chair)
Finance & Administration
Robert Schiller – Senior Vice President for Finance and Administration & CFO
Carol Brown – Accounting & Payroll Manager
Tiffany Debnam – Database & Fulfillment Manager
Tiffany Haddock – Human Resources & Office Systems Manager
Stan Williams – Public Affairs Contractor
Jan Zimmermann – Assistant Vice President of Finance
Marketing & Audience Development
Linda Charlton – Vice President for Marketing & Audience Development
Jennifer Blackman – Graphic Designer
Ashley Blankenship – Director of Marketing & Sales
Maria H. Ewing – Director of Advertising & Corporate Partnerships
Arianna Gulisano – Assistant Box Office Manager
Richard Hess – Communications Project Manager
Mary Huntley – Director of Communications
Alex Riggs – Box Office Associate
Jim Vestal – Box Office Associate
Peter Wallace – Assistant Vice President of Sales & Patron Experience
Philanthropy
Lisa Ransom – Vice President of Philanthropy
Riley Bennett – Institutional Giving Coordinator
Rebecca Gunn – Assistant Vice President of Philanthropy
Courtney Hamm – Director of Corporate & Foundation Giving
Katie Ujevich – Philanthropy Coordinator
Emily Wilbourne – Leadership Giving Manager
Auditions
Associate Principal Bass
Preliminary Auditions: January 27-28, 2024
Semifinal/Final Auditions: January 28-29, 2024
The audition will take place at the North Carolina Symphony’s home, Meymandi Concert Hall, in downtown Raleigh. All rounds will be screened.
Please check back frequently as repertoire list is subject to updates.
TO APPLY
Please click here to submit your one-page resume as a PDF attachment. Resumes submitted otherwise will not be accepted.
Applications must be received by November 30, 2023.
ABOUT THE POSITION
The 2023/24 season is 40 weeks with a minimum title salary of $1,748.95/week ($71,377.80 annual including EMG) plus 18 optional summer services at the position per-service rate. Benefits include 9% retirement contribution, medical, life and instrument insurance.
Employment to begin at the earliest mutually agreed upon date, no later than September 2024, with satisfactory USCIS employment eligibility verification.
Section Violins (I and II)
Preliminary Auditions: February 24-25, 2024
Semifinal/Final Auditions: February 26, 2024
The audition will take place at the North Carolina Symphony’s home, Meymandi Concert Hall, in downtown Raleigh. All rounds will be screened. Musicians taking this audition should only do so with the intention of accepting the position if it is offered.
The repertoire list for this audition will be available shortly after October 15, 2023.
TO APPLY
Please click here to submit your one-page resume as a PDF attachment. Resumes submitted otherwise will not be accepted.
Applications must be received by December 31, 2023.
ABOUT THE POSITION
The 2023/24 season is 40 weeks with a minimum section salary of $1,589.95/week ($65,018 annual including EMG) plus 18 optional summer services at the position per-service rate. Benefits include 9% retirement contribution, medical, life and instrument insurance.
Employment to begin at the earliest mutually agreed upon date, no later than September 2024, with satisfactory USCIS employment eligibility verification.
Administrative positions
Box Office Manager
Immediate Opening
THE POSITION
The Box Office Manager is responsible for leading the box office team in providing high-level customer service and concert ticket sales to achieve strategic patron loyalty and earned income goals. The Box Office Manager works closely with the Assistant Vice President of Marketing to transform transactional sales processing into relationship building to ensure ticket sales, capacity utilization, and new-to-file goals are met; and with statewide venue box office and house management to ensure excellent customer experience from ingress to egress. This role is highly visible and interacts with patrons, VIPs, board members, volunteers, and sponsors.
CANDIDATE REQUIREMENTS
- At least 4 years of experience in a box office setting, preferably with a performing arts or cultural institution
- Exceptional knowledge of ticketing systems (special consideration will be given for experience with Archtics)
- Professional and steady under pressure, deadlines, and fluid sales and patron communication environments
- Excellent judgment and collaborative, flexible approach
- Excellent interpersonal, verbal, and written communication skills
- Exceptional attention to detail
- Positive, personable attitude with a willingness to learn and continually strive for excellence and improvement
- Takes initiative and uses innovation; has passion and perseverance; is self-motivated and goal-oriented
- Proficiency in Word, Excel, OneDrive, Outlook, and PowerPoint
- Ability to travel in North Carolina and work outside regular office hours
- Bachelor’s degree required
OTHER CONISDERATIONS
Applicants must be authorized to legally work in the U.S. and independently maintain such authorization. The NCS is unable to sponsor or to assume sponsorship of an employment Visa.
Because driving between worksites and to various locations may be a central function of the position, administrative staff must maintain a valid driver’s license and have reliable transportation.
The North Carolina Symphony values diversity in backgrounds and experiences. Individuals are encouraged to apply even if they do not meet every requirement. We expect that the ideal candidate will exhibit many of the listed requirements, skills, and competencies. We also consider a combination of experience, proficiency, and transferable skills when considering a position submission.
This is a full-time salaried position based in the Triangle region of North Carolina. The salary is $55,000 – $65,000. The North Carolina Symphony is currently operating on a hybrid work structure with onsite and remote work (after first 90 days). The benefits package includes health insurance through Blue Cross and Blue Shield of North Carolina, long-term disability coverage, life insurance, an employee assistance program, and voluntary vision and dental insurance. Enrollees in our optional 403(b) retirement plan receive an employer match and our Health Savings Account offering provides a bi-annual employer contribution.
TO APPLY
Please email your cover letter, résumé, and three references. Application materials can be sent to:
Peter Wallace. Assistant Vice President of Sales & Patron Experience
pwallace@ncsymphony.org
No phone calls, please
Personnel Coordinator
THE POSITION
The Personnel Coordinator provides administrative and operational support to the Director of Orchestra Personnel on day-to-day orchestra operations. In consultation with the Director of Orchestra Personnel, this position coordinates and manages orchestra and audition logistics. The Personnel Coordinator is part of the Artistic Operations team.
MAJOR RESPONSIBILITIES
- Distribute weekly and monthly orchestra schedules. Disseminate information regarding rehearsals, locations, and instrumentation for Symphony performances via bulletin boards, emails, and online musicians’ site.
- Hire substitute and extra musicians as directed by Director of Orchestra Personnel.
- In Director of Orchestra Personnel’s absence, manage orchestra rehearsals and concerts including timekeeping and proper working conditions for musicians, and addressing with discretion any personnel issues that arise all while within the guidelines of the current Collective Bargaining Agreement.
- Coordinate auditions: maintain candidate database and files, generate candidate audition packets and mailings, manage communication with candidates, scheduling of audition times, and assist Director of Orchestra Personnel in the execution of auditions according to the Master Contract.
- Work concert duty as assigned on a weekly basis, including nights and weekends.
- Perform other duties as assigned.
QUALIFICATIONS
- Bachelor’s degree required
- Fluent in Microsoft Office
- High organizational skills and the ability to prioritize tasks under pressure
- Excellent time management skills
- Valid driver’s license required
- Available to work evenings and weekends when needed
OTHER CONSIDERATIONS
Applicants must be authorized to legally work in the U.S. and independently maintain such authorization. The NCS is unable to sponsor or to assume sponsorship of an employment Visa.
Because driving between worksites and to various locations may be a central function of the position, administrative staff must maintain a valid driver’s license and have reliable transportation.
The North Carolina Symphony values diversity in backgrounds and experiences. Individuals are encouraged to apply even if they do not meet every requirement. We expect that the ideal candidate will exhibit many of the listed requirements, skills, and competencies. We also consider a combination of experience, proficiency, and transferable skills when considering a position submission.
This is a full-time salaried position based in the Triangle region of North Carolina. The salary is $40,000 – $42,000. The North Carolina Symphony is currently operating on a hybrid work structure with onsite and remote work (after first 90 days). The benefits package includes health insurance through Blue Cross and Blue Shield of North Carolina, long-term disability coverage, life insurance, an employee assistance program, and voluntary vision and dental insurance. Enrollees in our optional 403(b) retirement plan receive an employer match and our Health Savings Account offering provides a bi-annual employer contribution.
TO APPLY
Please email your cover letter, résumé, and three references. Application materials can be sent to:
Hsing-I Ho, Director of Orchestra Personnel
humanresources@ncsymphony.org
No phone calls, please
Box Office Sales Associate
Immediate Opening
Under the direction of the Box Office Manager, the Full-Time Box Office Sales Associate will provide exemplary customer service both internally and externally and operate in a professional and efficient manner, supporting all box office activities to maximize ticket sales and enhance patron loyalty. It is paramount that this position always serves as an excellent representative of the North Carolina Symphony.
MAJOR RESPONSIBILITIES
Striving for continuous improvement of patron service achieving premier service and advancing patron loyalty initiatives.
- Monitor events on a consistent basis from event creation until after the show occurs for inventory control and to ensure tickets are selling properly, correct holds remain in place, etc.
- Assist Box Office Manager in creating scaling maps, map changes, and promo changes; submit events into the ticketing system accurately.
- Support ticketing system event building, ticket and promotion configuration, ticket design, and proofing. Assist in preparation of ticket sales audits and reports related to revenue and attendance at events.
- Attend to ticket sales during regular business hours and during performances: via phone, in person, by mail, and by email.
- Increase earned income through cross-sale and up-sale opportunities.
- Demonstrate the ability to balance multiple projects, meet deadlines, and communicate effectively in a frequently flexible and quick-moving environment.
- Assist the Box Office Manager with front of house set-up and oversight.
- Handle all transactions with fastidious attention to detail and security and maintain professional behavior handling confidential information.
- Actively seek out new enhancements and alternatives to enhance patron value and customer service.
- Work closely with the Group Sales Coordinator to ensure accuracy of sales and patron loyalty.
- Follow proper cash handling procedures and reconcile daily transactions.
- Maintain a positive attitude and a genuine interest in helping others.
- Contribute to the environment of the box office in a manner that is conducive to customer service, sales promotion, and quality of work life.
- Provide the highest level of customer service.
- Maintain quality database entry practices when completing regular database maintenance projects.
- Perform other responsibilities or assignments as required, including concert duty across the state.
CANDIDATE REQUIREMENTS
- At least 4 years of experience in a box office setting, preferably with a performing arts or cultural institution
- Exceptional knowledge of ticketing systems (special consideration will be given for experience with Archtics)
- Professional and steady under pressure, with deadlines and fluid sales and patron communication environments
- Excellent judgment and collaborative, flexible approach
- Excellent interpersonal, verbal, and written communication skills
- Exceptional attention to detail
- Positive, personable attitude with a willingness to learn and continually strive for excellence and improvement
- Takes initiative and uses innovation; has passion and perseverance; is self-motivated and goal oriented
- Proficiency in Word, Excel, OneDrive, Outlook, and PowerPoint
- Ability to travel in North Carolina and work outside regular office hours
- Availability to work evenings and weekends as needed
- Bachelor’s degree required
OTHER CONSIDERATIONS
Applicants must be authorized to legally work in the U.S. and independently maintain such authorization. The NCS is unable to sponsor or to assume sponsorship of an employment Visa.
Because driving between worksites and to various locations may be a central function of the position, administrative staff must maintain a valid driver’s license and have reliable transportation.
The North Carolina Symphony values diversity in backgrounds and experiences. Individuals are encouraged to apply even if they do not meet every requirement. We expect that the ideal candidate will exhibit many of the listed requirements, skills, and competencies. We also consider a combination of experience, proficiency, and transferrable skills when considering a position submission.
This is a full-time salaried position based in the Triangle region of North Carolina. The salary is $33,000 – $40,000. The North Carolina Symphony is currently operating on a hybrid work structure with onsite and remote work (after first 90 days). The benefits package includes health insurance through Blue Cross and Blue Shield of North Carolina, long-term disability coverage, life insurance, an employee assistance program, and voluntary vision and dental insurance. Enrollees in our optional 403(b) retirement plan receive an employer match and our Health Savings Account offering provides a bi-annual employer contribution.
TO APPLY
Please email your cover letter, résumé, and three references. Application materials can be sent to:
Peter Wallace. Assistant Vice President of Sales & Patron Experience
pwallace@ncsymphony.org
No phone calls, please
Part-Time Box Office Associate (20 hours/week)
Under the direction of the Box Office Manager, the Part-Time Box Office Associate will provide support services and operate department in a professional and efficient manner, supporting all box office activities to maximize ticket sales and maintain a high level of customer service.
MAJOR RESPONSIBILITIES
Responsibilities for this multi-faceted role include:
- Answer incoming calls and transfer to specific extensions.
- Process ticket orders both in person and via phone, fax, mail, and online.
- Process ticket exchanges; increase earned income through cross-sale and up-sale opportunities.
- Assist with group sales when needed; perform general administrative office duties such as filing and photocopying and other duties as assigned by the Box Office Manager.
CANDIDATE REQUIREMENTS
- Ability to organize, manage, and complete multiple projects and tasks simultaneously with accuracy, timeliness, and enthusiasm
- Experience handling money, ideally in a box office setting
- Excellent oral and written communications skills and highly developed organizational skills
- Willingness to perform outbound calling to sell tickets
- Motivated and enthusiastic, with the ability to own projects while asking for assistance when needed
- Proficiency in Microsoft Office programs
- Willingness to work outside of traditional business hours and to work a flexible schedule that requires statewide travel and evening and weekend concert work
- Provide exemplary customer service, including the ability to maintain a positive attitude, be flexible, and resolve problems under pressure
- Experience working in retail or phone sales preferred
- Experience with any ticket system preferred
OTHER CONISDERATIONS
Applicants must be authorized to legally work in the U.S. and independently maintain such authorization. The NCS is unable to sponsor or to assume sponsorship of an employment Visa.
Because driving between worksites and to various locations may be a central function of the position, administrative staff must maintain a valid driver’s license and have reliable transportation.
The North Carolina Symphony values diversity in backgrounds and experiences. Individuals are encouraged to apply even if they do not meet every requirement. We expect that the ideal candidate will exhibit many of the listed requirements, skills, and competencies. We also consider a combination of experience, proficiency, and transferable skills when considering a position submission.
This is a part-time position based in the Triangle region of North Carolina. The rate of pay is $15.60/hr.
TO APPLY
Send cover letter, resume by email to:
Peter Wallace, Assistant Vice President of Sales & Patron Experience
pwallace@ncsymphony.org
No phone calls, please
About the North Carolina Symphony
The North Carolina Symphony is an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment including hiring, promotion, layoff, termination, rates of pay, selection for training, and recruitment. All considerations are administered without regard to race, color, religion, sexual orientation, national origin, gender, age, disability or veteran status. Employment decisions, subject to the legitimate business requirements of NCS, are based solely on the individual’s qualifications, merit, experience and performance. NCS is proud to be a partner orchestra of the National Alliance for Audition Support.
Founded in 1932, the North Carolina Symphony (NCS) is a vital and honored component of North Carolina’s cultural life. Each year, more than 300 concerts, education programs, and community engagement offerings reach adults and schoolchildren in all 100 North Carolina counties—in communities large and small, and in concert halls, auditoriums, gymnasiums, restaurants, clubs, and outdoor settings. NCS is proud to expand access to audiences around the globe through concerts and educational offerings available through the digital space.
The Symphony performs under the artistic leadership of Music Director Carlos Miguel Prieto. NCS’s state headquarters venue is the spectacular Meymandi Concert Hall at the Martin Marietta Center for the Performing Arts in downtown Raleigh, and the Symphony’s service across the state includes series in Chapel Hill, Wilmington, New Bern, and Southern Pines, as well as the Summerfest series at its summer home, the outdoor Koka Booth Amphitheatre in Cary. NCS brings some of the world’s greatest talents to North Carolina and embraces home-state artists from classical musicians to bluegrass bands, creating live music experiences distinctive to North Carolina. NCS is dedicated to giving voice to new art and has presented more than 50 U.S. or world premieres in its history.
Committed to engaging students of all ages across North Carolina, NCS leads one of the most extensive education programs of any symphony orchestra in the country—serving over 150,000 students each year. In alignment with the curriculum set by the North Carolina Department of Public Instruction, the Symphony provides training and resources for teachers, sends small ensembles into classrooms, and presents full-orchestra in-person and online Education Concerts that bring the fundamentals of music to life. Music Discovery for preschoolers combines music with storytelling, and at the middle and high school levels, students have opportunities to work directly with NCS artists and perform for NCS audiences.
The first state-supported symphony in the country, NCS performs under the auspices of the North Carolina Department of Natural and Cultural Resources, D. Reid Wilson, Secretary.