STREAMING CONCERT GUIDE & FAQs

How do I view the streamed concert?

Two days before the concert, you will receive an email from the North Carolina Symphony with a YouTube link to access the concert.

If you have not received this link by 3pm on the day of an 8pm concert, or 9am on the day of a noon concert, please contact our Box Office at tickets@ncsymphony.org or call 919.733.2750.

On concert day, we recommend accessing the YouTube link at least 10 minutes before the performance begins.


What technology will I need to access the streamed concerts?

We will be using YouTube to stream our concerts. All you need is an internet connection and a computer or mobile device!


Do I need a YouTube account to see the concert?

A YouTube log-in is not required to view the concert. Simply open the link you will receive on the day before the concert.


Can I view the concert on my Smart TV or a streaming device instead of a laptop, tablet, computer, or phone?

Yes! Watch this short video below with quick tips on casting North Carolina Symphony streaming concerts to your TV.

Or follow these instructions:

1) Download the free YouTube App on your TV/streaming device and mobile device.
2) Ensure your TV/streaming device and mobile device are on the same Wi-Fi network.
3) While near your TV, click on the link in your email sent by the Symphony.
4) On your mobile device tap the “cast” icon which is located on the right-hand side of your screen.
5) Select your TV/streaming device from the device list that appears. The YouTube screen should now display on your TV!

Troubleshooting:

What if the button doesn’t show up?

  • Make sure your smartphone or mobile device has Wi-Fi turned ON and is connected to the same Wi-Fi network as your Smart TV or streaming device.
  • Make sure that the link opens up in the YouTube app on your smartphone or streaming device. You may have to manually do this by scrolling to the top of the screen and selecting the blue OPEN next to “Open in the YouTube app.”

I’m having trouble finding my Smart TV or Streaming Device listed once I hit the button.

Watch videos on different devices

I don’t have a Smart TV or Streaming Device

You may be able to connect your computer to your TV with an HDMI cable.

  • Standard HDMI Cable: This is the type of connector on the back of modern TV sets.
  • Mini HDMI Cable: Some smaller laptops have this style of connector. You will need a HDMI adapter cable to connect to a standard HDMI port. You may need an adapter specific to your laptop type.

Standard HDMI Cable

Mini HDMI Cable

Connect your computer to your TV:

1) Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
2) Plug the other end of the cable into your laptop’s HDMI OUT port, or into the appropriate adapter for your computer. (If you are using an adapter, connect that adapter to your computer.)
3) Make sure the TV and the computer are both powered on and your laptop is fully charged and open for the entirety of the performance.
4) Set the TV to the HDMI Input port that the computer is connected to – there will be a button on the TV remote labeled “Source” or “Input”

Once connected via cable, open the email with the concert link on your computer to access the performance!


Can I watch a recording of the concert after it’s over?

A recording of the concert is available to ticket-holders for 10 days after the performance. The link to the recording is the same link you will receive to watch the concert live.


What if I’m having trouble viewing the live concert?

Here are a few suggestions for troubleshooting some issues.

The video is cutting out or freezing.

  • Restart your computer or open/close the app on your phone
  • Try using the link on a new internet browser or device
  • Close any other open programs or applications
  • Check your internet speed
  • Clear your browser history
  • Restart your router
  • Read this YouTube help article for more options

The audio is not synced with the video.

Refreshing your internet browser or YouTube app often fixes this issue. Read this YouTube help article for more options.

It’s after the concert’s start time, but it looks like the performance hasn’t begun.

Hit “refresh” on your internet browser, or close and reopen the app, to make sure.

My internet cut out during the concert.

If your internet cuts out and comes back on, you should be able to refresh your YouTube link and begin watching again. Note that the video may pick back up in real time, not where you left off.

YouTube is not working.

While YouTube is a reliable platform, it has occasionally experienced outages. If this occurs during our performance, we will post a message on our website alerting you of the outage and we will update the message when YouTube service returns. Be assured you will be able to access the complete performance at any time for 10 days following the initial livestream.


I have another question!

Please contact tickets@ncsymphony.org or call 919.733.2750 Monday through Friday, 9am to 5pm and Saturday, 1pm to 9pm.