COVID-19 HEALTH & SAFETY PROTOCOL
Proof of Covid-19 vaccination or negative Covid-19 test required at North Carolina Symphony concerts in the Wilson Center. For the safety of everyone we strongly encourage wearing a mask, regardless of vaccination status.
Beginning October 1, 2021, all audience members attending North Carolina Symphony performances at the Wilson Center at Cape Fear Community College in Wilmington are required to provide proof of full Covid-19 vaccination, or if they cannot be vaccinated, a negative Covid-19 test completed within 72 hours prior to entering the venue.
Guests who are unable to provide verification of vaccination or a negative Covid-19 test may contact the North Carolina Symphony Box Office at 877.627.6724 or by email at email@example.com Monday-Friday, 9am to 5pm to discuss flexible options for their tickets.
The HVAC system at the Wilson Center is a modern, high efficiency air conditioning system completed in 2015. It uses MERV 13 rated filters—the highest level of filtration typically used in commercial buildings—and all outside (ventilation) air is filtered and conditioned. The system meets or exceeds the recommendations of the American Society of Heating, Refrigerating and Air-Conditioning Engineers for air conditioning systems operation during pandemic conditions. For information, please visit the Wilson Center’s Health & Safety page located here.
Frequently Asked Questions
Covid-19 Vaccination and Mask Policy
Q: How are the Wilson Center and the North Carolina Symphony defining “fully vaccinated”?
A: Per the CDC, “fully vaccinated” requires the final vaccination dose to be administered at least fourteen days prior to the performance or event date.
Q: Are your performers and staff vaccinated?
A: The majority of our staff and performing artists are vaccinated. For performers under the age of 12 who cannot be vaccinated, negative PCR tests are required by the North Carolina Symphony.
Q: What about Wilson Center employees?
A: The Wilson Center is requiring employees and event staff to be fully vaccinated or be subject to weekly Covid-19 testing.
Q: What if I forget my proof of vaccination?
A: If you are vaccinated and forget your card, we will work with you to find an electronic record of vaccination.
Q: I have received my first Covid-19 vaccination dose. Will my first-dose vaccination card be accepted at entry?
A: Per the CDC, “fully vaccinated” requires the final vaccination dose to be administered at least fourteen days prior to the event date. If you are not fully vaccinated, you will be required to show a negative Covid-19 test taken within 72 hours prior to the event date.
Q: I’ve had Covid-19. Do I still need to obtain a vaccine or be tested?
A: Proof of vaccination or a negative Covid-19 test taken within 72 hours prior to the event date is required.
Q: Will you have concessions?
A: We invite you to enjoy our concessions, however, ask that you wear your mask when not actively eating or drinking.
Q: I am uncomfortable attending. May I receive a credit or refund?
A: Yes, our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 877.627.6724 Monday-Friday, 9am to 5pm to discuss your options.
The North Carolina Symphony is offering the following ticketing options:
For all subscription tickets (purchased online, by phone, or in person) and for individual tickets purchased by phone or in person:
- Receive a credit to your Symphony account to be used for a future performance. The credit may be applied toward any North Carolina Symphony ticket or subscription purchases through December 31, 2021.
- Designate your ticket payment as a donation to the Symphony. Your ticket(s), when donated, will count toward the State of North Carolina Challenge Grant goal. We appreciate your support in this difficult time.
- Request a refund to your original method of payment.
Q: What about children under the age of 12?
A: Children under 12 who cannot be vaccinated are a very special case. Under the current guidelines, a negative test taken within 72 hours prior to the event date is required. We are encouraged by news of vaccinations for those under 12 years of age and will adjust our policy as developments in this area evolve.
Q: How long will this last?
A: We are monitoring news out of the CDC and taking advice from NC DHHS and our medical advisors.
Q: What if I am feeling unwell?
A: Our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 877.627.6724 Monday-Friday, 9am to 5pm to discuss your options
Q: Will you be offering virtual performances if I choose not to attend in-person?
A: Please contact the North Carolina Symphony Box Office at 877.627.6724 Monday-Friday, 9am to 5pm to discuss your options for streaming concerts.
Q: Are you offering socially distanced seating?
A: Please contact the North Carolina Symphony Box Office at 877.627.6724 Monday-Friday, 9am to 5pm to discuss your options