COVID-19 HEALTH & SAFETY PROTOCOL

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We are encouraged by the rapidly improving status of COVID-19 infection rates. With the lifting of Orange County Health Department and UNC System protocols, we are moving to masks-encouraged status.

All audience members attending North Carolina Symphony performances in Memorial Hall at the University of North Carolina, Chapel Hill, are required to provide proof of full Covid-19 vaccination, or if they cannot be vaccinated, a negative Covid-19 test completed within 72 hours prior to entering the venue. Rapid tests are available on-site to ticket-holders at no charge.

Guests who are unable to provide verification of vaccination or a negative Covid-19 test may contact the North Carolina Symphony Box Office at 919.733.2750 or by email at tickets@ncsymphony.org Monday-Friday, 9am to 5pm to discuss flexible options for their tickets.

Frequently Asked Questions

Covid-19 Vaccination and Mask Policy

Q: How is the North Carolina Symphony defining “fully vaccinated”?

A: Per the CDC, “fully vaccinated” requires the final vaccination dose to be administered at least fourteen days prior to the performance or event date.

 

Q: Are your performers and staff vaccinated?

A: The majority of our staff and performing artists are vaccinated.

 

Q: What if I forget my proof of vaccination?

A: If you are vaccinated and forget your card, we will work with you to find an electronic record of vaccination.

 

Q: I have received my first Covid-19 vaccination dose. Will my first-dose vaccination card be accepted at entry?

A: Per the CDC, “fully vaccinated” requires the final vaccination dose to be administered at least fourteen days prior to the event date. If you are not fully vaccinated, you will be required to show a negative Covid-19 test taken within 72 hours prior to the event date.

 

Q: I’ve had Covid-19. Do I still need to obtain a vaccine or be tested?

A: Proof of vaccination or a negative Covid-19 test taken within 72 hours prior to the event date is required.

 

Q: I am uncomfortable attending. May I receive a credit or refund?

A: Yes, our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options.

The North Carolina Symphony is offering the following ticketing options:
For all subscription tickets (purchased online, by phone, or in person) and for individual tickets purchased by phone or in person:

  • Receive a credit to your Symphony account to be used for a future performance. The credit may be applied toward any North Carolina Symphony ticket or subscription purchases through June 30, 2022.
  • Designate your ticket payment as a donation to the Symphony. Your ticket(s), when donated, will count toward the State of North Carolina Challenge Grant goal. We appreciate your support in this difficult time.
  • Request a refund to your original method of payment.

 

Q: How long will this last?

A: We are monitoring news out of the CDC and taking advice from NC DHHS and our medical advisors.

 

Q: What if I am feeling unwell?

A: Our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options

 

Q: Will you be offering virtual performances if I choose not to attend in-person?

A: Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options for streaming concerts.

 

Q: Are you offering socially distanced seating?

A: Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options.

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Our promise to you is to create a safe and comfortable environment to once again enjoy your North Carolina Symphony—live and in person at Meymandi Concert Hall.

With our partners at the Duke Energy Center for the Performing Arts, we have developed a comprehensive re-opening plan including:

FACE COVERINGS REQUIRED: Face masks are required for everyone per local mandates.

TOUCHLESS TICKET SCANNING will be used.

HAND SANITIZER STATIONS are available throughout the facility.

HIGH-TOUCH AREAS ARE CLEANED FREQUENTLY, including the use of electrostatic sprayers.

ENHANCED VENTILATION: The HVAC system in Meymandi Concert Hall meets the CDC’s recommended guidelines for filtration of the COVID virus, and is filtered and circulated with outside ventilation every 10 minutes.

NOTE: We will follow Governor Cooper’s real-time guidance on health and safety related to COVID-19.

GBAC STAR seal

The Duke Energy Center for the Performing Arts now holds the Global Biorisk Advisory Council’s GBAC STAR™ Accreditation, the cleaning industry’s only outbreak prevention, response, and recovery accreditation.

To subscribe now, click here or click the My Account button at the top of this page and log in to your North Carolina Symphony account.

We’ve Missed You, Welcome Back!

We wanted to remind you of a few new procedures in place at the Duke Energy Center for the Performing Arts. Please take a moment to watch the “Welcome Back” video below. We cannot wait to see you soon!

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