COVID-19 HEALTH & SAFETY PROTOCOL
The comfort and safety of our audiences, musicians, and staff is our top priority. We encourage COVID-19 vaccinations; however, we no longer require proof of vaccination status or a negative test. Masks are not required but are encouraged.
Socially distanced seating options are available by contacting the box office at 919.733.2750 Monday-Friday, 9:00 am – 5:00 pm, or emailing firstname.lastname@example.org.
The Duke Energy Center COVID-19 health and safety policy includes meeting HVAC air filtration and circulation system requirements, utilizing enhanced cleaning procedures, and providing hand sanitizer throughout the venue.
Frequently Asked Questions
Q: Will this policy change? How will I know?
A: We are dedicated to providing you with a safe and comfortable environment in which to enjoy orchestral music. We continue to monitor conditions with the guidance of the CDC and North Carolina and Wake County governments, and we will notify ticket holders of any changes.
Q: What if I’m not able to attend a concert for which I have tickets? Will I be able to exchange them?
A: Yes, our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options. They include:
The North Carolina Symphony is offering the following ticketing options:
For all subscription tickets (purchased online, by phone, or in person) and for individual tickets purchased by phone or in person:
- Receive a credit to your Symphony account to be used for a future North Carolina Symphony ticket or subscription purchase.
- Designate your ticket payment as a donation to the Symphony. Your ticket(s), when donated, will count toward the State of North Carolina Challenge Grant goal. We appreciate your support.
- Request a refund to your original method of payment.
Q: I would like to attend a concert! Do you have socially distanced seating options?
A: Socially distanced seating options are available. Please contact the Symphony Box Office Monday-Friday, 9am to 5pm at 919.733.2750 or email email@example.com for reseating. We can also find alternate seats for you when you arrive at the performance.