The comfort and safety of our audiences, musicians, and staff is our top priority. We encourage COVID-19 vaccinations; however, we no longer require proof of vaccination status or a negative test. Masks are not required but are encouraged.

Socially distanced seating options are available by contacting the box office at 919.733.2750 Monday-Friday, 9:00 am ā€“ 5:00 pm, or emailing

The Duke Energy Center COVID-19 health and safety policy includes meeting HVAC air filtration and circulation system requirements, utilizing enhanced cleaning procedures, and providing hand sanitizer throughout the venue.

Frequently Asked Questions

Q: What if Iā€™m not able to attend a concert for which I have tickets? Will I be able to exchange them?

A: Yes, our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options. They include:

The North Carolina Symphony is offering the following ticketing options:
For all subscription tickets (purchased online, by phone, or in person) and for individual tickets purchased by phone or in person:

  • Receive a credit to your Symphony account to be used for a future North Carolina Symphony ticket or subscription purchase.
  • Designate your ticket payment as a donation to the Symphony. Your ticket(s), when donated, will count toward the State of North Carolina Challenge Grant goal. We appreciate your support.
  • Request a refund to your original method of payment.


Q: I would like to attend a concert! Do you have socially distanced seating options?

A: Socially distanced seating options are available. Please contact the Symphony Box Office Monday-Friday, 9am to 5pm at 919.733.2750 or email for reseating. We can also find alternate seats for you when you arrive at the performance.