COVID-19 HEALTH & SAFETY PROTOCOL
Updated September 22, 2021
Proof of Covid-19 vaccination or negative Covid-19 test required at concerts in Meymandi Concert Hall; face masks must be worn at all times
Beginning October 1, 2021, all audience members attending North Carolina Symphony performances at Meymandi Concert Hall in Duke Energy Center for the Performing Arts are required to provide proof of full Covid-19 vaccination, or if they cannot be vaccinated, a negative Covid-19 PCR test completed within 72 hours prior to entering the venue.
Guests who are unable to provide verification of vaccination or a negative Covid-19 PCR test may contact the North Carolina Symphony Box Office at 919.733.2750 or by email at email@example.com Monday-Friday, 9am to 5pm to discuss flexible options for their tickets.
In keeping with the City of Raleigh requirement, everyone coming to Duke Energy Center to attend a North Carolina Symphony performance, regardless of vaccination status, will be required to wear a mask. These policies and procedures are being put in place as part of the resident companies’ commitment to creating a safe and comfortable environment for performers, audiences, staff, and volunteers.
This health & safety update is to ensure a safe return to live, indoor performances and productions this fall, proof of vaccination or negative PCR test will be required by the resident companies of Duke Energy Center for the Performing Arts including the North Carolina Symphony, Carolina Ballet, North Carolina Opera, North Carolina Theatre, and PineCone.
The companies are joining performing arts organizations and venues around the country in adopting updated health and safety policies for audiences.
The current Duke Energy Center Covid-19 health and safety policy includes meeting HVAC air filtration and circulation system requirements, utilizing enhanced cleaning procedures, and providing hand sanitizer throughout the venue. For information, please visit Duke Energy Center’s Health & Safety page located here.
Frequently Asked Questions
Covid-19 Vaccination and Mask Policy
Q: How are the resident companies of Duke Energy Center for the Performing Arts defining “fully vaccinated”?
A: Per the CDC, “Fully vaccinated” requires the final vaccination dose to be administered at least fourteen days prior to the performance or event date.
Q: Are your performers and staff vaccinated?
A: The majority of our staff and performing artists are vaccinated. For performers under the age of 12 who cannot be vaccinated, negative PCR tests are required by the North Carolina Symphony.
Q: What about City of Raleigh employees?
A: The City of Raleigh is requiring employees and event staff to be fully vaccinated by September 17 or be subject to weekly Covid-19 testing.
Q: How do I show you proof of vaccination or negative PCR test when I arrive?
A: We are developing an audience-friendly system and will update this information on September 30. We will also contact ticket buyers directly with more information.
Q: What if I forget my proof of vaccination?
A: If you are vaccinated and forget your card, we will work with you to find an electronic record of vaccination.
Q: I have received my first Covid-19 vaccination dose. Will my first-dose vaccination card be accepted at entry?
A: Per the CDC, “Fully vaccinated” requires the final vaccination dose to be administered at least fourteen days prior to the event date. If you are not fully vaccinated, you will be required to show a negative Covid-19 PCR test taken within 72 hours prior to the event date.
Q: I’ve had Covid-19. Do I still need to obtain a vaccine or be tested?
A: Proof of vaccination or a negative Covid-19 PCR test taken within 72 hours prior to the event date is required.
Q: Do I really need to wear a mask?
A: Yes, and we know it has been challenging to keep up with mask-related government requirements. There is a City of Raleigh mask mandate currently in effect for indoor events.
Q: Will you have concessions?
A: We invite you to enjoy our concessions, however, ask that you wear your mask when not actively eating or drinking.
Q: I am uncomfortable attending. May I receive a credit or refund?
A: Yes, our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options.
The North Carolina Symphony is offering the following ticketing options:
For all subscription tickets (purchased online, by phone, or in person) and for individual tickets purchased by phone or in person:
- Receive a credit to your Symphony account to be used for a future performance. The credit may be applied toward any North Carolina Symphony ticket or subscription purchases through December 31, 2021.
- Designate your ticket payment as a donation to the Symphony. Your ticket(s), when donated, will count toward the State of North Carolina Challenge Grant goal. We appreciate your support in this difficult time.
- Request a refund to your original method of payment.
Q: What about children under the age of 12?
A: Children under 12 who cannot be vaccinated are a very special case. Under the current guidelines, a negative PCR test taken within 72 hours prior to the event date is required. We are encouraged by news of vaccinations for those under 12 years of age and will adjust our policy as developments in this area evolve.
Q: How long will this last?
A: We are monitoring news out of the CDC and taking advice from NC DHHS and our medical advisors.
Q: What are Duke Energy Center’s health and safety protocols?
A: The Duke Energy Center for the Performing Arts is the first multi-venue facility in North Carolina to receive top-of-the-industry certification on safety regarding infection diseases. This includes the highest safety certifications in air quality, surface cleaning, and policies impacting patrons and artists. Learn more
Q: What if I am feeling unwell?
A: Our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options
Q: Will you be offering virtual performances if I choose not to attend in-person?
A: Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options for streaming concerts.
Q: Are you offering socially distanced seating?
A: Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options