COVID-19 HEALTH & SAFETY PROTOCOL

We are encouraged by the rapidly improving status of COVID-19 infection rates. With the lifting of many of the City and County health protocols, we are moving to masks-encouraged status and will maintain our requirement for proof of vaccination or negative rapid test.

All audience members attending North Carolina Symphony performances at Meymandi Concert Hall in Duke Energy Center for the Performing Arts are required to provide proof of full Covid-19 vaccination, or if they cannot be vaccinated, a negative Covid-19 test completed within 72 hours prior to entering the venue. Rapid tests are available on-site to ticket-holders at no charge.

Guests who are unable to provide verification of vaccination or a negative Covid-19 test may contact the North Carolina Symphony Box Office at 919.733.2750 or by email at tickets@ncsymphony.org Monday-Friday, 9am to 5pm to discuss flexible options for their tickets.

The current Duke Energy Center Covid-19 health and safety policy includes meeting HVAC air filtration and circulation system requirements, utilizing enhanced cleaning procedures, and providing hand sanitizer throughout the venue. For information, please visit Duke Energy Center’s Health & Safety page located here.

Information for venues outside Raleigh:

Frequently Asked Questions

Covid-19 Vaccination and Mask Policy

Q: How are the resident companies of Duke Energy Center for the Performing Arts defining “fully vaccinated”?

A: Per the CDC, “fully vaccinated” requires the final vaccination dose to be administered at least fourteen days prior to the performance or event date.

 

Q: Are your performers and staff vaccinated?

A: The majority of our staff and performing artists are vaccinated.

 

Q: What about City of Raleigh employees?

A: The City of Raleigh is requiring employees and event staff to be fully vaccinated or subject to weekly Covid-19 testing.

 

Q: How do I show you proof of vaccination or negative test when I arrive?

A: Please provide photo ID and proof of full Covid-19 vaccination or a negative Covid-19 test completed within 72 hours prior upon arrival.

For those subscribers who have already registered their Covid-19 vaccination status and received a Subscriber Access Pass, please proceed directly to the main entrance of Meymandi Concert Hall.

We invite subscribers to stop by the Box Office counter in the lobby to receive or register for a Subscriber Access Pass—giving you easy entry to all 2021/22 season concerts.

For more information, contact the Box Office at 919.733.2750 Monday-Friday, 9am to 5pm.

 

Q: What if I forget my proof of vaccination?

A: If you are vaccinated and forget your card, we will work with you to find an electronic record of vaccination.

 

Q: I have received my first Covid-19 vaccination dose. Will my first-dose vaccination card be accepted at entry?

A: Per the CDC, “fully vaccinated” requires the final vaccination dose to be administered at least fourteen days prior to the event date. If you are not fully vaccinated, you will be required to show a negative Covid-19 test taken within 72 hours prior to the event date.

 

Q: I’ve had Covid-19. Do I still need to obtain a vaccine or be tested?

A: Proof of vaccination or a negative Covid-19 test taken within 72 hours prior to the event date is required.

 

Q: Do you offer onsite rapid tests?

A: Rapid testing is available free of charge at the entrance to the building.

 

Q: Will you have concessions?

A: We invite you to enjoy our concessions, however, ask that you wear your mask when not actively eating or drinking.

 

Q: I am uncomfortable attending. May I receive a credit or refund?

A: Yes, our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options.

The North Carolina Symphony is offering the following ticketing options:
For all subscription tickets (purchased online, by phone, or in person) and for individual tickets purchased by phone or in person:

  • Receive a credit to your Symphony account to be used for a future performance. The credit may be applied toward any North Carolina Symphony ticket or subscription purchases through December 31, 2021.
  • Designate your ticket payment as a donation to the Symphony. Your ticket(s), when donated, will count toward the State of North Carolina Challenge Grant goal. We appreciate your support in this difficult time.
  • Request a refund to your original method of payment.

 

Q: How long will this last?

A: We are monitoring news out of the CDC and taking advice from NC DHHS and our medical advisors.

 

Q: What are Duke Energy Center’s health and safety protocols?

A: The Duke Energy Center for the Performing Arts is the first multi-venue facility in North Carolina to receive top-of-the-industry certification on safety regarding infection diseases. This includes the highest safety certifications in air quality, surface cleaning, and policies impacting patrons and artists. Learn more

 

Q: What if I am feeling unwell?

A: Our ticket policies are flexible, and we want to help! Please contact the North Carolina Symphony Box Office at 919.733.2750 Monday-Friday, 9am to 5pm to discuss your options

 

Q: Will you be offering virtual performances if I choose not to attend in-person?

A: Please contact the North Carolina Symphony Box Office Monday-Friday, 9am to 5pm at 919.733.2750 to discuss your options for streaming concerts.

 

Q: Are you offering socially distanced seating?

A: Socially distanced seating options are also available. Please contact the Symphony Box Office Monday-Friday, 9am to 5pm at 919.733.2750 or email tickets@ncsymphony.org for reseating. We can also find alternate seats for you at the performance.